Blackfriars Florist E-commerce Terms & Conditions

Introduction and Application

Welcome to Blackfriars Florist. These Terms & Conditions ("Terms") govern your use of our website and the purchase of any products offered for online flower delivery in Blackfriars and the surrounding areas. By placing an order with Blackfriars Florist via our website, you agree to be bound by these Terms. Please read them carefully before placing an order. If you do not agree with any part of these Terms, please do not proceed with your purchase. These Terms apply to all customers within Blackfriars and adjacent localities seeking our online flower delivery services.

Our Service

Blackfriars Florist specialises in the online sale and delivery of fresh flowers, bouquets, arrangements and related gifts. Our primary delivery area comprises Blackfriars and its neighbouring districts. We endeavour to provide the highest quality flowers and a seamless customer experience through our e-commerce platform. Due to the nature of floral products and seasonal variations, certain flowers or arrangements may be subject to availability. In such cases, we reserve the right to substitute with flowers of equal or greater value, ensuring satisfaction and freshness for every flower delivery in Blackfriars.

Order Process

Customers may browse the online catalogue of flower arrangements, bouquets, and gifts through our website. Placing an order involves the following steps:

• Select the desired product(s) and any relevant options (such as size, vase selection, or personal messages) and add them to your shopping cart.
• Review your order summary to ensure accuracy, including the recipient’s delivery address within Blackfriars or neighbouring areas, preferred delivery date, and any special instructions.
• Proceed to the secure checkout, where you will be prompted to enter personal details, delivery information, and payment details.
• Confirm your acceptance of these Terms & Conditions before submitting your order.

Upon order placement, you will receive an on-screen confirmation with an order reference number. An order confirmation email will also be sent to the email address provided. Please note that this confirmation does not constitute our acceptance of your order. The contract between you and Blackfriars Florist is formed only when we dispatch your order for delivery.

Product Descriptions and Availability

We strive to ensure our product descriptions and photographs accurately represent the items offered for sale. However, some variations in flower colours, sizes, or styles may occur due to seasonal changes or availability from suppliers. Substitutions will only take place where necessary and will always be of equal or greater value. If a substantial part of your order is unavailable, we will contact you to discuss alternatives before dispatch.

Pricing

All prices displayed on our website are in British Pounds Sterling (GBP) and inclusive of UK VAT where applicable. Delivery charges for flower delivery in Blackfriars and the surrounding areas are specified at checkout before final payment. We reserve the right to amend prices at any time but changes will not affect orders that have already been confirmed. In the event of pricing or description errors, we reserve the right to cancel your order and refund you in full.

Payment Terms

Secure online payment is required at the time of ordering through approved payment methods as displayed on our website, which may include major credit and debit cards. All payments must clear before dispatch of your order. Blackfriars Florist does not retain or access your payment card information, as all transactions are processed securely by verified payment gateways.

In the event that your payment is declined, your order will not be processed and you will be notified accordingly. Full payment must be received for all products and services prior to delivery. We remain the legal owners of all goods until full payment is received.

Delivery Policy

We offer flower delivery within Blackfriars and surrounding areas. Orders placed before the daily cut-off times, as stated on our website, can typically be delivered the same or next day, subject to product availability and delivery capacity. While we strive to meet all delivery requests and dates, exact delivery times cannot be guaranteed due to factors such as weather, traffic, or recipient availability. In the event of unforeseen delays or issues with your flower delivery in Blackfriars, we will contact you promptly to arrange an alternative solution.

Please ensure that all delivery address details provided are accurate and complete. We cannot accept liability for delays or non-delivery arising from inaccurate or incomplete address information. If no one is available to accept delivery at the specified address, we may attempt to leave the order with a neighbour or an alternative secure location, and will leave a notification for the recipient.

Order Amendments and Cancellations

You may cancel or amend your order provided notice is given prior to dispatch of the flowers. Amendment or cancellation requests should be made as soon as possible via the contact methods provided on our website. Once your order is prepared or has been dispatched for delivery, amendments or cancellations may not be possible due to the perishable nature of flowers.

If you wish to cancel an order, any refund agreed will be processed using the original method of payment. If your order has already been processed or dispatched, we reserve the right to retain the full price or deduct charges for costs incurred. Statutory rights pertaining to the cancellation of perishable goods do not apply to fresh flower orders once the order has been accepted and prepared.

Returns and Refunds

Due to the perishable nature of flowers and floral gifts, returns are generally not accepted. However, if you are dissatisfied with the quality of your delivered flowers or they arrive damaged, please notify us within 24 hours of delivery. We may request photographic evidence to support your claim. After reviewing your claim, we may offer a replacement, refund, or other suitable resolution at our discretion. Refunds will be made using your original payment method. Claims made after 24 hours from delivery may not be eligible for refund or replacement.

Liability

Blackfriars Florist shall not be liable for any indirect, incidental, or consequential losses or damages arising out of or in connection with the use of our website, services, or products, including but not limited to loss of business, revenue, profits, or anticipated savings. Our total liability to you in connection with your order shall not exceed the total price paid for the goods or services in question.

We are not liable for any failure or delay in performance due to causes beyond our reasonable control, including but not limited to acts of God, fire, flood, strikes, epidemics, war, supply or delivery delays, or adverse weather conditions affecting flower supply chains.

Nothing in these Terms shall limit our liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot be excluded or limited under applicable law.

Intellectual Property

All content, including designs, photographs, text, graphics, and logos displayed on the Blackfriars Florist website remain the intellectual property of Blackfriars Florist or its licensors. Use of any content without prior written permission is strictly prohibited.

Customer Obligations

By purchasing from Blackfriars Florist, you warrant that all information provided is accurate and up to date, that you are over the age of 18, and legally capable of entering into binding contracts. You must not use our website for any fraudulent or unlawful activities. We reserve the right to suspend or cancel any orders or accounts used in breach of these obligations.

Privacy and Data Protection

We respect your privacy and handle your personal data in accordance with applicable UK data protection laws. Please refer to our privacy policy for more information on how we collect, use, store, and protect your data when using our online flower delivery services in Blackfriars.

Governing Law and Jurisdiction

These Terms & Conditions and any contractual or non-contractual disputes or claims arising from them shall be governed by and construed in accordance with the laws of England and Wales. You and Blackfriars Florist agree to submit to the exclusive jurisdiction of the courts of England and Wales in the event of any dispute.

Changes to Terms

We reserve the right to amend these Terms & Conditions from time to time to reflect changes in legal requirements, our business operations, or customer feedback. The most up-to-date version will always be available on our website. Your continued use of our website or services following any changes constitutes acceptance of the updated Terms.

Contact and Customer Support

If you have questions regarding these Terms, your order, or our flower delivery service in Blackfriars and surrounding areas, please refer to our website for current contact options. Our customer support team is committed to assisting you with all order, delivery, and after-sales queries.

Final Note

These Terms & Conditions apply to all customers of Blackfriars Florist using our website for online flower delivery services in Blackfriars and neighbouring districts. By placing your order with us, you acknowledge that you have read, understood, and agree to be bound by these Terms.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Blackfriars, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Blackfriars.

For assistance with orders, returns or account queries, please fill out the Contact Us form.