Our Fresh Flowers Guarantee & Returns Policy

Our Commitment to Fresh Flowers in Blackfriars

As a trusted local Blackfriars florist, we take immense pride in delivering the freshest, most beautiful blooms to households and businesses in the area. Our Fresh Flowers Guarantee underpins every bouquet, arrangement, and floral gift. We want every order to arrive vibrant and long-lasting, so your experience with Blackfriars Florist exceeds expectations.

Damaged-On-Arrival Policy

If your flowers have arrived in an unsatisfactory condition, whether due to transit damage or another unforeseen issue, we sincerely apologise. Please inspect your delivery as soon as it arrives. If you notice any visible damage or wilting that compromises the bouquet, reach out to us within 24 hours of receipt. We may request a clear photo of the affected items to ensure accurate and swift resolution. Rest assured, we are dedicated to making it right and upholding our reputation as Blackfriars’ reliable, customer-focused florist.

Freshness Window and Guarantee

At Blackfriars Florist, we promise a freshness window of at least five days from the date of delivery, provided that the flowers are cared for as recommended. On rare occasions, certain delicate varieties may have naturally shorter lifespans, but we will always ensure you receive the best stems available, sourced and arranged locally. Should your blooms fail to meet this quality standard within the freshness window, please contact us promptly. Our team will review your case and provide you with appropriate options.

Refund and Replacement Options

Your satisfaction is paramount. For flowers that arrive damaged or do not last as promised within the freshness window, we offer two straightforward remedies:

• Replacement: We will happily arrange for a fresh bouquet to be delivered to your door, tailored to your original order or a suitable alternative if certain flowers are unavailable.
• Refund: Alternatively, if you prefer, we can process a full or partial refund, depending on the circumstances and nature of the issue.

We aim to make the process as smooth and stress-free as possible, reflecting our commitment to outstanding service in the Blackfriars community.

Complaints Process

If you have any concerns or are dissatisfied with any aspect of your experience with Blackfriars Florist, we are here to help. To lodge a complaint, please get in touch with us providing details of your issue, including a description of the flowers received, your order details, and any supporting photographs if relevant. Our customer care team will acknowledge your complaint within one working day and strive to resolve all matters swiftly and fairly, normally within three business days.

We value your feedback and use every complaint as an opportunity to improve our products and services. Your trust is important to us, and we will always do our utmost to ensure you are satisfied with your Blackfriars Florist experience.

Serving Blackfriars with Local Pride

Thank you for choosing Blackfriars Florist. We are delighted to serve both private homes and businesses across Blackfriars, delivering quality, freshness, and peace of mind with every order. Your satisfaction helps us grow and maintain our reputation as the leading local florist in Blackfriars.